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A reasonable facsimile of Apple's Magic Keyboard, Macally's keyboard is also a slim, low-profile wireless keyboard with a battery that will last you months on a single charge. Shortcuts at the top of the keyboard also allow for toggling on and off the wireless connection, Bluetooth, a gaming mode, and a small battery indicator. The physical design of the keyboard is excellent, offering a basic-yet-classy design that allows for use at home or in the office.
Your device isn't recognized by your Mac
Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.
Make sure that your wireless mouse, keyboard, or trackpad is turned on
The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.
The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.
When you turn these devices on, they appear as connected in Bluetooth preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.
Make sure that your device has been set up to work with your Mac
Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2 and earlier models of Apple wireless devices with your Mac.
Make sure that Bluetooth is turned on
Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple menu > System Preferences, then click Bluetooth. Make sure that Bluetooth is turned on.
Refer to the table below for more information on determining the Bluetooth status. Notepad computer software. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.
Bluetooth menu icon | Bluetooth status |
---|---|
Bluetooth is on, but no wireless devices are connected to the Mac. See the Make sure that your wireless mouse, keyboard, or trackpad is turned on section of this article. | |
Bluetooth is on and at least one wireless device is connected. | |
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries. | |
Bluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select Turn Bluetooth On. | |
Bluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again. |
Make sure that your devices are charged
Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.
To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.
Turn the device off and on
If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.
Your mouse or keyboard intermittently stops responding
- Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.
- Check for wireless interference.
Your mouse doesn't scroll up or down or side to side
If you can't use your mouse to scroll through a web page or document, make sure that you're using the correct Multi-Touch gestures and have set up your scrolling speed preferences correctly.
Your mouse or trackpad doesn't track as expected
Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:
- Choose Apple menu > System Preferences, then click Mouse. Set the ”Tracking speed” slider to adjust how fast the pointer moves as you move the mouse.
- Try using a different surface to see if tracking improves.
- Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
- If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves.
Learn more what to do if your trackpad isn't tracking correctly.
Your keyboard has one or more keys that don't respond
Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
- Choose Apple menu > System Preferences, then click Keyboard.
- Click the Input Sources tab.
- Make sure that the keyboard language that you use is listed on the left side. If it's not, click the add button (+) and choose from the languages that appear.
- Select the ”Show Input menu in menu bar” checkbox.
- Click the Keyboard tab, then select ”Show keyboard and emoji viewers in menu bar” checkbox, if present.
- From the Input menu in the menu bar, choose Show Keyboard Viewer. The Keyboard Viewer showing the keyboard layout appears on your display.
- Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.
If you enable the Mouse Keys feature, many keys might not respond as you expect. To turn off Mouse keys, choose Apple menu > System Preferences, then click Accessibility. Choose Mouse & Trackpad from the list on the left side, then then deselect the Enable Mouse Keys checkbox.
Common computer issues can be a funny thing. Sometimes, no matter what you try, there never seems to be a solution. In the end, the problem often turns out to be either something elementary you overlooked or something more complex you never considered.
Then, there’s always the trusty ol’ reboot, which works almost every time. Having network errors? Try a restart. Is your computer locking up for seemingly no reason? Reset. Did the audio cut out randomly? You get it, reboot.
When it comes to certain peripherals, though, the fix isn’t always so cut and dried. Bluetooth and similar wireless keyboards, for example, may incur issues of their own which prevent them from syncing with a computer properly.
Most people who cannot find a solution independently will either contact or visit a tech support business to enlist help. However, doing so is almost always a waste of time and money, at least when it comes to Bluetooth and wireless keyboards. Why?
Because just like with a computer, the keyboard issue is generally either straightforward — which you can fix through regular troubleshooting — or more complicated, which a tech support crew wouldn’t be able to help with anyway.
For instance, have you ever had your keys stick or stop working entirely? The fix may be as basic as replacing them instead of buying a whole new keyboard.
If your wireless keyboard has stopped working, you may be able to fix it yourself and avoid paying costly repair or service fees. Here are some things you can do to try and remedy the problem.
Check the power supply
Being wireless, most Bluetooth and similar keyboards require batteries, which gradually lose their charge. You’d expect the keyboard to turn off entirely with low batteries, but that’s not always the case. Low energy supply can do weird things to electronics. LED indicators might come on, for example, but the rest of the device might fail to work.
Always start with the power supply. Check to ensure the batteries are seated or installed correctly in their compartment. If they are, try installing a new set of batteries in case the old ones are close to drained. It’s always best to use lithium-ion batteries for electronics, especially those that have a higher power draw, as wireless keyboards do.
Check the USB receiver
In an ideal world, all computers would come with built-in Bluetooth or wireless connectivity. A majority of laptops, tablets, and Chromebooks do, but desktops usually do not. That’s why wireless peripherals always come bundled with something called a dongle, or receiver. You plug the dongle into a USB port of the computer, which allows the wireless keyboard and computer to communicate with one another.
The receiver can also cause problems during operation. If the USB port it’s plugged into is malfunctioning, for instance, the data won’t transmit correctly. Other devices can also cause interference, such as appliances, electronics, and even other Bluetooth units.
First, try resyncing your keyboard with the wireless receiver. Mainly, this involves connecting the two components just like you did the first time you paired the keyboard with your computer. This process differs depending on the make and model of the receiver, but usually, there’s a connect button that puts it into discovery mode.
Test with another computer
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If your keyboard has power, and the receiver seems to be working correctly, it may be necessary to test the setup with another compatible computer. Doing so will tell you whether it’s the keyboard causing the problem, or something else — such as a software driver issue.
If you can successfully get the keyboard working with another machine, you have a problem with your original computer. If you cannot, it’s time to either return the keyboard and get a replacement or seek professional help for repairs.
Update or Change Software Drivers
Windows users need to install software components called drivers that allow the device to interface and communicate properly. Most plug-and-play devices like a keyboard take care of driver installation automatically, which is why you may not be familiar with the process.
![Keyboard Keyboard](https://clipart-library.com/images/6Tr5eLXpc.jpg)
Sometimes, however, the operating system will choose the wrong driver that ends up being incompatible with your device. Using the wrong driver can cause a whole host of issues, including the keyboard seemingly not working at all.
If you think the driver may be the problem, the best solution is to download the necessary information from the manufacturer’s website. If you have a Razer keyboard, for example, head to Razer’s support site for the correct software package.
Contacting Support Crews as a Last Resort
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You can guarantee that when you contact a tech support team or crew, they are either going to walk you through these exact steps, or they will do it themselves. Your problem may be more severe, but if there’s any chance it isn’t, you should follow these instructions first. It would be a waste to pay for added support — which can be costly — if the problem is just that you need new batteries, or something similar.
Don’t let the simplicity of these tips fool you, because when dealing with technology, the simple solutions are often the best.
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Ever dealt with keyboard issues? What did you do? Let us know down below in the comments or carry the discussion over to our Twitter or Facebook.